Connecting data between different systems using API’s or system level connections is an integral part of any[…]

At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline[…]

Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding[…]

A document management solutions provider, PowerDMS helps other companies ensure staff has secure access to critical content[…]

Employee engagement is defined as the emotional investment employees make in their organizations. It is the passion[…]

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Customer-centric companies who have made the transition to work-from-home

ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities.[…]